Service Managers

Transform from a box mover to a solution provider.

An ERP solution to set your service apart from your competition.

Manage Technicians in Remote Locations

Great technicians are crucial for every equipment dealer, and as the frontline of your service department, they need to be connected — even when they’re in areas without Internet or phone service. With NAXT, you can schedule service routes and send information to your technicians on the field. NAXT allows technicians to complete virtually their entire day without connectivity and sync their mobile devices with servers when they are online again.

  • Share Service Information via Customer Portal
  • Prevent Unplanned Downtime with Predictive Maintenance
  • Advanced Insight to Create a More Profitable Customer Experience
Service Technician Checking Service Work Ticket
Customer Communication Dashboard

Share Service Information via the Customer Portal

Empower your customers and allow them to access, research, and control areas that are important to them. Once they access the Customer Portal, customers can research service history, request a field or shop service appointment, update their equipment fleet (both captive and competitive), and even order parts directly from your website or pass through to an OEM. Informative dashboards allow customers to review rental equipment, giving them deep insight into cost basis and equipment utilization.

Prevent Unplanned Downtime with Predictive Maintenance

To prevent downtime, NAXT combines artificial intelligence, historical service tracking, and real-time field monitoring via equipment sensors to predict the failure of any components. Then, the Service Manager is notified to contact the customer and schedule preventative maintenance. So, you can optimize warranty and maintenance contracts, provide peace of mind and insurance against unplanned downtimes, and set yourself apart from the competition with deeper, more dedicated customer relationships.

Heavy Equipment Component Assembly

Advanced Insight Needed to Create a More Profitable Customer Experience

An ERP solution providing service technicians and department managers with powerful tools.

  • Mobile application for field service technicians to track time, order parts, send service reports, and more!
  • Built-in service processes for out-of-the-box functionality
  • Direct communication with manufacturer servers for automatic warranty and claims handling
  • Create detailed maintenance plans and set automatic follow-ups for strong customer relationships
  • Find areas of improvement within your service department with Business Intelligence reports and seamless integration of dealership data
  • Make invoicing easy with digital signatures during service calls and overnight batch processing
  • Remotely monitor data from equipment in the field and sync with Vision Link to check the location, status, oil level, mileage, and more!
Service Technician working on Tablet

We offer all of the features you’ll need

Business Intelligence

Enable everyone, across every team, to make better and more impactful decisions by converting your data into insights.

Customer Relations

Effortlessly create deeper relationships and achieve business success.

Equipment Magagement

Seamlessly and effortlessly provide clear visibility of all equipment.

Financial Management

Improves the capabilities of equipment management withing your dealership.

HR Management

Human resources operations + HRIS features are available in the Microsoft product, Dynamics 365 Human Resources.


Enables your organization to strengthen its digital foundation and move forward with confidence in the field.

Parts & Supply Chain

Connects sales and purchasing processes with logistics, production and warehouse management to better mange your parts and supply chain.

Power Systems

Functionality tailored to fit the needs of a long-term or short-term Power Systems project.

PM & Accounting

Possess the ability to re-cast all project management and accounting assembly activities based on changes in materials and availability.

Rental Management

Enables dealerships to become much more efficient. Seamlessly transfer equipment, calculate rental conversions, manage contracts, track equipment, and work tool utilization.

Service & Warranty

Enables dealerships to better manage, plan, track and analyze service and warranty operations.

What is NAXT?

NAXT is a leading solution for equipment dealers on Microsoft Dynamics 365.

Beyond offering a complete dealership management solution with all the capacity of an ERP and CRM, we provide over 700 predefined equipment dealership processes, delivering insightful business intelligence reports along with partner eco-system solutions made for this industry.

Solutions built for you and your team

For CEOs & Owners

Ensure your equipment dealership’s future growth with NAXT.

For CFOs

Position your equipment dealership for growth by reducing costs, complexity and risks.

For CIOs

Get more from your infrastructure with a dynamic, full-stack, cloud-based ERP solution.

For Rental Managers

Increase utilization and manage your growing fleet in real time with NAXT.

For Service Managers

Transform your dealership from a box mover to a solution provider.