Service & Warranty Management
Plan, track, and analyze service operations better.
Effortlessly handle service orders and customer inquiries
Maximize Labor Efficiency
See where your time is being spent and maximize the efficiency of your labor.
Increase Market Share
Increase service market share by understanding your strong service areas and areas that need improvement.
Raise Customer Satisfaction
Centrally source customer inquiries and understand what’s happening with your customers to increase customer satisfaction.
Costs & Revenue Tracking
Gain a complete understanding of costs and revenue.
Improve Profitability
Service & warranty management with NAXT will improve service profitability.
Our solutions are built with the following modules for service management
Dive deeper into our service and warranty management features by clicking the items below.
Service Work Orders
Service Work Order Features
- Create segment level quotations – each version is saved in history for reference
- Set up orders manually or automatically at periodic intervals
- Record service time, expenses, parts, and outside labor and materials
- Support multiple serial numbers and customers on a work order
- Split work order segments among customers by specific percentage total
- Close a single segment or multiple segments independently and present the invoice in the order that makes the most sense
- Set up each segment independently, or the entire work order to a flat rate, partial flat rate (labor, parts, miscellaneous) or time and materials
- Monitor work order-related main performance indicators with service efficiency report (NAXT Power BI Report Package)
- Check standard job and flat rate variances of work orders (NAXT Power BI Report Package)
- Keep count of work in progress work orders, outstanding, and related backorders with related service reports (NAXT Power BI Report Package)
Service Agreements
Dynamic Service Agreement Customization Features
- Tailor agreements to customer requirements, service prices, and payment arrangements
- Support an unlimited combination of equipment and service scenarios on a single contract
- Track true profit and loss at both the equipment and contract levels
- Add or delete equipment from within a contract easily
- Schedule service visits utilizing calendar or telematics interfaces automatically
- Create and process service subscriptions for a fixed-price service over a period
- Accommodate revenue based on fixed or irregular periods and multiple price arrangements
- Track credited, overdue, and upcoming service contract invoices with Service Contract Summary report, as well as easily identify soon expiring service contracts (NAXT Power BI Report Package)
Skill Tracking
Intentional Skill Tracking Features
- Manage employee skill sets
- Allocate technical assignments based on skill level and certification
Technician Time Management
Technician Time Management Capabilities
- Manage technicians’ time as they ‘clock in’ to a segment in real-time or batch enter labor at the end of the day
- View and approve time
- Measure labor utilization, related performance indicators, and track time approval figures with prebuilt BI report (NAXT Power BI Report Package)
- Oversee upcoming and overdue scheduled services count, compare estimated and actual amounts (NAXT Power BI Report Package)
Standard Job Management
Standard Job Management Capabilities
- Import and amend standard jobs from supported OEMs easily
- Create from an existing segment
- Create and edit as needed from other media
- Refine standard jobs to maximize effectiveness, compare planned and actual transaction quantities, and spot the biggest relative and nominal differences (NAXT Power BI Report Package)
Service Calls and Dispatching
Service Calls and Dispatching
Gain complete visibility through visual reports representing accurate field and shop floor scheduling.
Repair Management
Repair Management Capabilities
- Register repair tasks
- Undertake diagnosis tracking and record resolution
- Identify faulty products
Warranty Management
Warranty Management Capabilities
- Manage warranty claim submission and reconciliation
- Create a warranty claim on a work order segment and if supported by OEM, automatically transmit claim, receive claim acknowledgment and settlement
- Set parameters to automatically settle and close claims that fall within your guidelines
- Utilize fully integrated warranty parts tracking
- Locate stored parts for return to the vendor; auto-scrap parts upon expiration of OEM required parts retention period instantly
- Keep tight control over your warranty claiming process with the Service Warranty report
- Follow up claims status and obtain claimed amounts and settled invoices (NAXT Power BI Report Package)
Telematics
Telematics Reporting
Automatically obtain hour meter, location, fuel level, error codes, and geofencing.
Customer Feedback Monitoring
Customer Feedback Monitoring
Improve service delivery through case management and questionnaires.
With NAXT Solutions, it’s easy to see your return on investment.
Benchmark your departments
With a single system and unified processes, you can monitor and rank your branches, locations, or service shops, enabling you to control best practices and implement them everywhere. It also allows you to reward actual performance and maintain organizational agility.
Watch your profitability
NAXT collects all costs and revenue information on each piece of equipment, regardless if it is in the new, used, or rental fleet. Furthermore, service costs and revenue are tracked to the machine, so any equipment has a holistic financial view.
Retain your workforce
A valuable and intuitive system can add to a technician’s capabilities by reminding them with checklists, optimize operations through dynamic workspaces, and speed up onboarding. The system will not replace experience but will enable those with less experience to follow correct procedures based on specific circumstances.
Keep up with rental growth
To make equipment rental profitable, you must consider financing costs and depreciation, among other expenditures, and compare those to revenue. Based on this information, executives and rental managers can decide which type of equipment and service they should invest in when extending their rental portfolio.
What is NAXT?
NAXT is a leading solution for equipment dealers on Microsoft Dynamics 365.
Beyond offering a complete dealership management solution with all the capacity of an ERP and CRM, we provide over 700 predefined equipment dealership processes, delivering insightful business intelligence reports along with partner eco-system solutions made for this industry.
Solutions built for you and your team
For CEOs & Owners
Ensure your equipment dealership’s future growth with NAXT.
For CFOs
Position your equipment dealership for growth by reducing costs, complexity and risks.
For CIOs
Get more from your infrastructure with a dynamic, full-stack, cloud-based ERP solution.
For Rental Managers
Increase utilization and manage your growing fleet in real time with NAXT.
For Service Managers
Transform your dealership from a box mover to a solution provider.