October 14, 2015

Equipment Dealers Can Improve Operations & Customer Service With Modern Technology

Busy equipment dealers wear many hats in an attempt to satisfy customers with sales, rentals, and product support. Learn how you can streamline operations and satisfy customers quickly and efficiently by replacing outdated technology with a modern dealer management solution.

Using disparate software solutions to manage sales, rentals, and product support can lead your team in circles. Download “6 Emerging Trends in Equipment Sales, Rental and Product Support: Seize the Opportunity with a Modern Dealer Management Solution” a complimentary eBook to learn how a single, integrated solution can manage these different tasks with greater efficiency and productivity. With a connected dealer management system, you can also:

1. Boost cash flow: Connecting business operations and data puts your financial data within easy reach. For example, the quicker you can send out an invoice, the quicker you’ll get paid. Reduce the time it takes to manage finances and make your money work harder.
2. Optimize service operations: Equipment dealers can’t make money on idle machines. Manage equipment status, maintenance schedules, warranties, and service costs in a dealer management solution to ensure equipment is in top shape for customers as well as profitable for your bottom line.
3. Streamline rentals: Keep closer tabs on rental schedules so you know when contracts are starting and ending. Sharing this data with other locations can balance the need to satisfy customers without tying up capital in inventory.
4. Integrate with CRM: Capture, manage, and use your customer-centric information in a customer relationship management (CRM) solution that can be integrated into a dealer management solution. Deliver superior customer service simply by having the information your customers want at your fingertips.
5. Offer self-service features: Some of your customers may prefer to manage their account online. A self-service portal can improve the customer experience while reducing administrative costs and without distracting your people from other important tasks.
6. Arm today’s tech-savvy workers: Today’s workers are tech-savvy and rely on the benefits that modern technology offers. Provide your people with the right tools and improve their productivity whether they are in the office or on a jobsite.

Improve operations and customer service by replacing disparate software with more modern technology. Download the eBook and contact XAPT for information about replacing your many hats with a dealer management solution.